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Contact us

Email [email protected]. It helps if you include:

  • what happened, with the date and time of the flight,
  • the aircraft, your intercom and your adapter,
  • the app version (in Settings).

Beta testers can also send feedback from the TestFlight app.

Common questions

There's no audio on my recording

  • Before you start, look at Preflight. The audio row should show "USB" and your adapter's name in green, and the level bar should move when someone talks on the intercom.
  • "Built-in mic" in yellow means the iPhone doesn't see the adapter. Unplug it and plug it back in.
  • Adapter in green but no movement: check that the cable sits firmly at both ends and goes into the intercom's recording output, and that the intercom's recording volume, if it has one, is up.
  • In flight, a red AUDIO cell and "AUDIO LOST: check USB adapter" mean no sound is coming in. The app also sends a silent notification after 10 seconds.
  • After the flight, the summary's Audio section says which input was recorded and whether it changed.

Still nothing? Email us the date and time of the flight and we'll look.

What happens if I get a phone call while recording?

iOS gives the microphone to the call. CaptainVoice records a Gap labeled with the reason and the length, and starts recording again by itself when the call ends. Siri works the same way. To avoid calls in flight, turn on Do Not Disturb or another Focus.

Does it upload without cell signal?

It doesn't need signal to record. Each 15-second Chunk is saved on the phone first. With no signal, the app says "Saved on device" and how many Chunks are waiting. They upload by themselves when the phone finds a network, during the flight or after.

  • You can record without an account. To upload, sign in: in Settings, under Account, with your email and a 6-digit code.
  • "Upload on Wi-Fi only" in Settings makes uploads wait for Wi-Fi.
  • Don't delete the app before everything has uploaded. Deleting the app deletes what's on the phone.

How long will the battery last?

Preflight shows how many minutes of recording are left, and the status strip keeps watch during the flight. A silent notification comes at about 20 minutes left. In our early tests an iPhone 15 Pro Max with the intercom adapter used about 10 to 11 percent of its battery an hour, with the screen mostly off. Keep the screen off when you can.

If the battery dies anyway, you lose at most about 15 seconds. Charge the phone, open the app, and it offers to resume the same Flight Log. For long flights, see the gear page.

How do I delete my data?

  • On your iPhone: in Settings, "Keep flights on this iPhone" set to 90 or 30 days lets the app remove older flights when storage runs low, but only once the cloud has them. Deleting the app removes everything it keeps on the phone.
  • In the cloud: during the beta, email [email protected] from your account's email address. Say what you want deleted: your account, one recording or all of them. We do it by hand and tell you when it's done, or what we must keep and why.
  • Coming: deleting your account in the app and on the website.

The privacy policy has the details.

Safety

  • CaptainVoice is not for navigation or traffic avoidance. Any map it shows is not for navigation.
  • CaptainVoice is not an emergency service. Its alerts (coming) can miss real events and raise false alarms. If you think there is an emergency, call 911 or the ATC facility.
  • CaptainVoice is not a certified cockpit voice recorder or flight data recorder.
  • Install the iPhone, the adapter and the cable so they don't block or interfere with the controls, instruments, radios or intercom.
  • This is beta software. It can fail or lose recordings. Keep your own copy of anything important.